Refund policy

All purchases are final. Every item we offer is handmade to order, created specifically for each customer. Because of the personalised and made‑to‑order nature of our products, we do not accept returns, exchanges, or provide refunds under any circumstances.

Please ensure all details, measurements, colours, and custom requests are correct before placing your order. Once production has begun, changes cannot be made.

This policy does not affect your statutory rights regarding faulty or damaged goods. If your item arrives damaged, please contact us within 48 hours with clear photos so we can review the issue.